Shipping policy
SHIPPING POLICY
Order Processing
All books are printed and fulfilled on demand through our printing and fulfilment partner, Lulu Direct. After an order is placed and payment is confirmed, the order is sent for printing and preparation.
Because our products are printed on demand, orders may require several business days to be printed before they are dispatched. Processing times may vary depending on the product, destination, order volume, public holidays, and circumstances outside our control.
Shipping Rates
Shipping charges are calculated automatically at checkout based on the delivery address, the products ordered, the selected shipping method, and the rates provided by our fulfilment partner.
Customers can review the available shipping options and the total shipping cost before completing their purchase.
Delivery Estimates
Estimated delivery times are displayed at checkout where available. Delivery estimates include carrier transit times but may not include the time required to print and prepare the order.
All delivery dates are estimates and are not guaranteed. Delays may occur because of printing, postal or courier services, customs processing, severe weather, public holidays, incorrect address information, or other circumstances outside our control.
International Shipping
We ship to many international destinations. Available shipping destinations and delivery methods are shown at checkout after the customer enters a complete delivery address.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to us.
Address Accuracy
Customers are responsible for entering a complete and accurate delivery address. Please review your address carefully before placing your order.
We are not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address supplied by the customer. If you notice an error after placing an order, contact us immediately at info@motherlanguageacademy.co.uk. We cannot guarantee that an address can be changed after an order has entered production or fulfilment.
Tracking
Tracking information will be provided when it is available for the selected shipping method. Some economy or standard delivery services may not include full tracking.
Lost, Delayed, or Damaged Orders
If your order appears to be significantly delayed, lost, damaged during delivery, or delivered incorrectly, please contact us at info@motherlanguageacademy.co.uk and include your order number and relevant details.
For damaged items, please include clear photographs of the packaging and the damaged product. We will review the issue and work with our fulfilment partner or delivery carrier to determine an appropriate resolution.
Separate Shipments
Products within the same order may occasionally be printed or dispatched separately. In such cases, the customer may receive more than one package and packages may arrive on different dates.
Contact
For questions regarding shipping or delivery, please contact:
Mother Language Academy
info@motherlanguageacademy.co.uk
+447555417716